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80% of recurring requests — resolved without an agent

Handles recurring requests, protects SLA, and escalates complex cases with context — clients get answers, and the team handles what's unusual.

Run a pilot on my support requests How it works

We reply within a day

24/7coverage without shifts
80%requests without agent
Support Agent · Case
Client requestInvoice hasn't arrived after payment, second day now. Payment went through — not showing in the account.
Classification
  • Type: billing / recurring
  • Priority: SLA breached (48h)
  • Route: automated resolution
Agent action

Invoice resent to client. Account status updated. Ticket closed.

Familiar pain

Support is overloaded — and still can't keep up

Recurring questions burn resources

80% of requests are the same questions. Agents reply manually, again and again, instead of handling complex cases.

SLA breaks under load

Queue grows in peak hours. Responses are delayed — clients leave unsatisfied.

Escalations without context

A complex case reaches the agent without history — they spend time finding out what was already said.

What you get

Four outcomes instead of manual support

01

Recurring cases handled without an agent

The agent arrives to an already processed queue — only unusual cases await.

02

SLA maintained 24/7

The first response is never delayed — not at night, not on weekends, not at peak hours.

03

Escalation with full history

The client doesn't retell their problem — the history is already with the agent.

04

Request analytics

You see what breaks most often — a signal for the product, not just numbers.

How it works

From request to resolution — four steps

01

Request comes in

From any channel: chat, email, messenger, website form.

02

Classification and resolution

Recurring — resolved immediately from the knowledge base. Complex — flagged for the agent.

03

SLA under control

First response timer is never broken. Overdue cases get priority automatically.

04

Escalation with context

Agent receives the unusual case with dialogue history and a suggested next step.

Who it's for

Where Support Agent creates results fastest

01

Products with high request volume

Hundreds of requests daily, most recurring. AI takes routine and frees the team for complex cases.

02

Services with strict SLA requirements

A delayed response means a lost client or penalty. AI closes the first response instantly, independent of load.

03

Teams without night shifts

Clients write at any hour. AI provides 24/7 coverage — agents arrive to an already processed queue.

FAQ

Questions about the AI customer support bot

What can an AI customer support bot do?
The bot takes tickets from chat, email, messengers or a website form, closes routine questions from your knowledge base and keeps the first reply inside the SLA. Complex cases it labels and hands to an agent together with the conversation history and a suggested next step. It also shows which ticket topics come back most often.
Will an AI bot replace support operators?
Not entirely: the bot closes about 80% of routine tickets without an operator and passes non-standard cases to an agent with the full conversation history. The team then works through a filtered queue instead of every ticket from scratch.
How does the AI bot hand complex questions to a human?
When a ticket cannot be closed from the knowledge base, the bot marks it as non-standard and passes it to an agent together with the conversation history and a suggested next step. The customer does not have to explain the problem again: the agent already has the context when they join.
How much does it cost to add an AI bot to support?
The exact price depends on the number of channels, ticket volume and escalation complexity, which is why it is not listed on the site. We review your tickets and SLA for free and quote a fixed implementation price after that review.

Launch Support Agent

We'll show how to reduce support load on your actual volume

We review recurring requests, knowledge base, and SLA — and build the first working agent in a short pilot.

Run a pilot on my support requests Send an email